Solution+Requirements

=Solution Requirements=

Project Managment issues

 * The web site should have a single ticketing system which deals with the purchasing of tickets and the seat selection for the PTC
 * -The tickets can be collected from the box with suitable identificaion and must be able to be printed after a confirmation e-mail is sent as a PDF to the customer.
 * The website's interface must be user friendly so as to allow users to easily input data, obtain information and carry out analyses
 * The website must function in five languages, consisting of the four official languages and english
 * The IT system must be finished by the 1st March 2014

Data Migration
Data stored in existing systems will need to be moved to the newer system in a cost and time effective way.

Efficient Data Management System - Performance & Customer
Both the large and small theatre companies will need to manage their part of the joint website, specifically data on upcoming performances and pricing using a a internet based content management system (CMS).

Independent Research

Customer information must also be accessed in order for information to be sent to customers on special deals and newsletters. This would be achieved using a customer relationshiop management system.

Analysis of Sales and Other Data
To effectively analyse sale trends, both standard and customized reports will need to be generated and exported into different formats. An example of a report would contain the sales figures for each play, and an analyses by dar, performance type and ticket category. In order for the above to be possible a basic business intelligence package would be purchased, which mines customer, member and sales data.

__Google analytic generates detailed statistics about visitors to a website.__ google analytics provides a deeper understanding of consumer behaviour by -Attribution modelling (which models the marketing campaigens to unserstand the full value of all the channels in the media mix.) -custom varibale (which customixe the analytics and collect the unique site usage data we want.) google analytic can; -track visitors -display advertising, -pay-per-click networks -e-mail marketing and digital collateral such as links within PDF documents.

an example of sales analytic software is podium and zoho reports. http://www.zoho.com/reports/?gclid=CMK6mL-Xua8CFcEPfAodjUablw an example of data mining software is GMDH shell. http://the-data-mine.com/Software/GMDHShellDataMining

**Web site development and management issues**
Ticketing - provide interactive seat-selection - provide a secure online payment facility. - payment recording system must handle all forms of bookings. such as online, telephone and booking made from each office.

Independent Research

Language provision - the website should function in english, german, french and Swiss. - more language will be added in future such as russian and Arabic.

Web site interface - interface must be user-friendly and intuitive. - language to be easily switched from one to other - wibsite compatible with all browsers